1. Mis-Ordered Products:
If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you, please aware of this.
2. Quality Issue:
our products do not work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.
3. Non Quality Issues:
In some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.
4. Shipping options for return items:
when you confirm to return the items to us, please use simple flat airmail or EMS to return it, and write shipping address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we will have problem in clear the clearance and can not get your return item, we will not responsible for that.
After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service, and we we will charge you 10% handling fee.
If you have any doubt, please check with our customer service.
Returning for replacement
1. When exchange for free:
If your products encounter crash in delivery, we will exchange it for free for you and you undertake the shipping cost for your ship item back to us through simple airmail.
If you order a wrong item and plan to exchange for you want, then just contact our customer service for help, if we can exchange for you, you need to pay the shipping cost to us as well as return to you.
3. Physical Damaged Items:
If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
4. What you do before returning for replacement:
you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.
5. Returning shipping options:
after confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express.
6. How we will do after receiving your return:
you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.
Our product guarantee
Warranty: the guarantee of our most products is one year. Before shipping out, all goods have been double verified by AutelSale.co.uk. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.
If you have any using problem of the products which buy from AutelSale.co.uk, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.
When your product get damaged after using some time and need repair, we provide repair service for you. Please contact with AutelSale.co.uk customer service about the repair.
You need use simple airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.
You can get a full refund if you make cancellation within 24hours. Because usually we will ship out package within 24 hours, for get full refund, please send us a cancellation note via order center or email.
If your cancellation made after 24 hours, please contact our customer service first, you can easily get touch with our customer service via email or any online contact method like skype, whatsapp or online chat. If customer service confirm your order have not been ship out, you can get a full refund
If your order has been proceed but have not get out of China(including Hongkong area), you can still cancel our order but you have to pay for the cancellation fee.(Detail fee please consult customer service for you order)
If the order already out of China, the order can not be canceled. If you want cancel it, you need send it back after you receive the package and you will need to undertaken the return fee.
Any other questions, please feel free to contact AutelSale.co.uk customers service.