Shipment & Delivery
1. NO Import Duty, Easy Clearance Way:
1) Ship from UK Warehouse (Normally take about 2-7 working days to different EU countries. )
Only Item title marked "Ship from UK" will ship from UK warehouse!
Our UK warehouse mainly ship to the following country:
Attention:
A: To UK local address, normally take about 2-3 working days. to other European country will take about 5-7 working days, this all depends on the address is close or remote.
B: We just have stocks in UK warehouse, do not have branch company in UK, if item have problem need refund or repair, you need to send back to our Shenzhen, China warehouse.
C: If customer country do not have Shipping service in our UK warehouse or only have UPS service, customer need pay the UPS freight difference or package will ship from Shenzhen, China.
Order Processing Time
All our orders are processed and shipped out within 48 hours ( weekends and holidays are not included). Deadline for orders at 6:00 pm (GMT+08: 00 Bei Jing Standard Time).
After the order is shipped out and received by the carrier, we will update you by email with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
Please allow 24-48 hours for the tracking information to update.
Shipping Address Change
If you would like to change the shipping address for your order, please contact us by email with the new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
2). Shipment by YANWEN Express Service (No Tax Problem - Normally will take about 7-10 working days)
In order to help client who from EU countries avoid the high tax problem, we can send packages by YANWEN from Shenzhen warehouse. it will take about 7-10 working days to arrive. but clients do not need to pay any extra payment for the import duty. YANWEN will help to make the customs clearance for this. and we will help to afford all cost.
3). Normal Registered Airmail Post way (No Tax - Very Slow)
* Registered Airmail Includes Netherlands Post, China Post, USPS Post, Singapore Post, HongKong Post, etc
* Order amount less than 150USD, and package weight less than 2KG will be sent by Registered airmail.
* But if you feel it is really slow, and want us to send by DHL, you can choose "Premium Delivery" and pay for the extra shipping for express service. finally we will send it by DHL.
2. Other Express Service
1) If the item you brought is no stock in our overseas warehouse. we will send packages from Shenzhen China by DHL, FedEx, UPS, etc. (DHL will be the default delivery method)
2) Those express service will just take about 3-5 working days to arrive.
3) But to some EU countries, there might be customs duty problem. for this situation, we will always help to write low value on invoice to avoid high tax problem. So if you have any special request on this, you can email to inform us your suggestions. we will help to make it
3. Attention Please:
1). Our company is based in China, DHL packages would ship from Shenzhen or HongKong.
* For our main market is European, especially UK, so our website domain is end as .co.UK
2). Products freight paid is the package freight ship to destination, not including TAX or VAT
3). Declare lower reduce tax not means no tax, we only declare lower help you clearance, customers should know the tax policy in their country, Check different country Tariff threshold
4). Any questions during the delivery or clearance please need contact us immediately, we would try our best sort out and help you clearance.
5). If address is remote area, Customer should pay the remote freight for DHL or we will ship package to you by YANWEN or Normal Post.
Some countries DHL have DHL limited freight,those area customer need pay DHL limited freight then can use DHL shipping.
4. Returns, Refunds, and Exchanges
Our policy lasts 30 working days from the purchase date. We are sorry for not offering a refund or exchange after 30 working days since your purchase date.
For more details of the return policy, please visit our Return Policy
For more details on the refund policy, please check it here: Refund Policy.
Enjoying shopping!
Sincerely Yours
AutelSale.co.UK Customer Service